Privacy Policy

1. Introduction

Welcome to Nuvio Technologies ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including the Nuvio AI Image Enhancer desktop application for Mac and Windows ("Service"). By using the Service, you consent to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your data responsibly in compliance with applicable laws, including the General Data Protection Regulation (GDPR) where relevant, the California Consumer Privacy Act (CCPA), and other data protection regulations.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address.
• Payment Information: Billing details processed securely via Stripe; we do not store full credit card numbers.
• Usage Data: IP address, device type, operating system, app version, features used, timestamps, and performance logs.
• Uploaded Content: Images and files you upload for processing (stored temporarily only during enhancement/generation; deleted immediately after).
• AI Processing Data: Anonymized metadata about inputs, prompts, model outputs, and usage patterns (used to improve the Service).

We do not intentionally collect sensitive personal information (e.g., health, racial/ethnic origin) unless it is embedded in user-uploaded images, which you control.

3. How We Use Your Information

We use your information to:

• Provide, operate, maintain, and improve the Service (including AI model performance and bug fixes).
• Process payments, manage subscriptions, and send transactional communications.
• Respond to support requests, send service updates, and provide customer assistance.
• Detect, prevent, and investigate fraud, abuse, security incidents, or violations of our Terms.
• Comply with legal obligations, enforce our agreements, and protect our rights.
• Conduct aggregated/anonymized analytics to understand usage trends (no personal identification).

4. Sharing of Information

We do not sell your personal information. We may share data only in these limited cases:

• With service providers (e.g., Stripe for payments, cloud infrastructure like AWS/Azure for secure processing/storage) under strict confidentiality agreements.
• With legal authorities, regulators, or courts when required by law or to protect safety/rights.
• In connection with a merger, acquisition, or sale of assets (with notice where required).
• With your explicit consent (e.g., third-party integrations you authorize).

5. Data Retention

We retain your data only as long as necessary:

• Uploaded images and temporary processing files are never stored at our systems.
• Account and usage data are kept while your account is active, plus a reasonable period for legal, compliance, or backup purposes (typically up to 7 years for financial records).

You may request deletion of your account and associated data at any time (see Section 7).

6. Data Security

We implement industry-standard technical, administrative, and physical safeguards (e.g., encryption in transit/rest, access controls, regular security audits) to protect your information. However, no system is completely secure. You are responsible for safeguarding your account credentials.

7. Your Privacy Rights

Depending on your location, you may have rights including:

• Access, correct, update, or delete your personal data.
• Opt out of marketing communications.
• Withdraw consent where processing is consent-based.
• Request restriction of processing or data portability (where applicable).

To exercise these rights, email us at [email protected]. We will respond within legally required timeframes (e.g., 30–45 days under GDPR/CCPA). We may verify your identity before processing requests.

8. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such data, we will delete it promptly. Contact us if you believe we have collected information from a child under 16.

9. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. We use appropriate safeguards (e.g., Standard Contractual Clauses) for transfers outside your country/region to ensure an adequate level of protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email, in-app notification, or a prominent notice on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: Nuvio Technologies, Glen Ellyn, IL, USA